iReclaim – Privacy and Cookie Policy
Effective Date: 21 April 2026
Privacy Policy
iReclaim is committed to ensuring that your privacy is protected. This Privacy Policy explains what information we collect, how we use it, and how we protect your privacy.
iReclaim may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated 21 April 2026.
Purpose and Who We Are
The purpose of this Privacy Policy is to describe how iReclaim ("We," "us," or "our") collects, uses and shares information about you through our online interfaces (e.g., websites and iReclaim App, mobile applications) owned and controlled by us, including ireclaimapp.com and ireclaimmethod.com (collectively referred to as the "Site"). Please read this Privacy Policy carefully. If you have any questions, contact us at support@ireclaimmethod.com
iReclaim is operated by IRECLAIM (ABN: 87 724 919 425), a sole trader based in Queensland, Australia. If you reside or are located in Australia, this Privacy Policy is governed by Australian law and specifically the laws of Queensland.
Medical Disclaimer
Our services provide education, guidance, and coaching support. They are not a substitute for medical advice, diagnosis, or treatment from a qualified healthcare professional.
What Information This Privacy Policy Covers
This Privacy Policy covers information we collect from you through our Site. Some functionality can be used without revealing any personal information, though for features or services related to the iReclaim App or Website accounts, personal information is required. In order to access certain features and benefits, you may need to submit, or we may collect, "Personal Data" (i.e., information that can be used to identify you).
Note: Some services, like future coaching sessions, may require additional personal information such as your phone number or address. You will always be informed and can choose whether to provide this data.
What Information We Collect and How
We collect personal information in the following ways:
When you register for an account on the iReclaim App or Website
When you join our social media groups
When you subscribe to our mailing lists or notifications
When you submit feedback or complete surveys
When you process payments via Stripe or Passion Payments
We may also collect information you voluntarily provide through surveys, forms, or appointment booking processes.
Sensitive Information
Some information we collect (e.g. health information, information about your body, relationships, or wellbeing) may be considered “sensitive information” under Australian privacy laws. We only collect this information with your consent and use it solely to provide and improve our services. You are not required to provide this information and may choose not to participate in features that require it.
We do not currently collect credit card information, as payments are processed through Stripe or Passion Payments.
We May Collect the Following Information:
Name and email address
Country/Phone number (for some purchases)
IP address, device type, operating system
Browsing activity on our Site
You may browse our Site without actively providing personal information, although some technical data (such as IP address) may still be collected automatically.
What We Do With The Information We Gather
We use your information to:
Provide and maintain our services, including the iReclaim App and website features
Respond to your inquiries
Improve products and services
Send updates and promotional materials if you consent
Comply with legal obligations
Payments and Third-Party Providers
Payments are processed securely by third-party providers, including Stripe and Passion Payments. These providers handle your payment details in accordance with their own privacy policies, and we encourage you to review them.
Children’s Privacy
Our Site and App are designed for users 18 years or older. We do not knowingly collect personal information from children.
Data Security and Retention
We maintain industry-standard security measures, but no system is completely secure. We retain Personal Data only as long as necessary to provide our services or comply with legal requirements. For example, to maintain your account, comply with legal obligations, or resolve disputes.
Your Rights
You may request to:
Access the personal data we hold about you
Correct inaccurate or incomplete information
Request deletion of your app user data (including via: www.ireclaimapp.com/user data-deletion)
Withdraw consent for certain uses (e.g. marketing)
To do so, contact us at support@ireclaimmethod.com
International Transfers
If any data is transferred outside Australia (e.g., to servers of our service providers), we ensure that reasonable safeguards are in place to protect your privacy in line with Australian privacy laws, including contractual safeguards where required.
Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on our website at www.ireclaimmethod.com/privacy-policy
Contact Us
For questions or concerns, contact: support@ireclaimmethod.com
Cookie Policy
This Cookie Policy explains how iReclaim uses cookies and similar technologies across our websites, including ireclaimapp.com and ireclaimmethod.com (collectively referred to as the “Site”).
This section should be read alongside our Privacy Policy, which explains how we collect and use personal data.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly, improve performance, and provide information to website owners about how users interact with the site.
Some cookies are essential for the Site to work, while others help us understand usage patterns or improve your experience.
How We Use Cookies
We use cookies to:
Ensure the Site functions correctly
Understand how visitors use our Site
Improve performance and user experience
Support marketing and advertising activities (where applicable)
Types of Cookies We Use
1. Essential Cookies: These cookies are necessary for the operation of the Site. They enable core functionality such as page navigation, secure areas, and basic features.
2. Analytics Cookies: These cookies help us understand how visitors interact with the Site (e.g. which pages are visited, how long users stay). We use tools such as Google Analytics to collect aggregated, non-identifiable data to improve our services.
3. Functionality Cookies: These cookies allow the Site to remember choices you make (such as preferences or settings) to provide a more personalised experience.
4. Marketing Cookies: These cookies may be used to deliver relevant advertising or track the effectiveness of campaigns. For example, we may use tools such as Facebook (Meta) pixels to measure advertising performance and show relevant content.
Third-Party Cookies
Some cookies are placed by third-party services that appear on our Site or are used to support our operations, such as analytics or advertising providers.
These third parties have their own privacy policies, and we encourage you to review them.
Your Choices
You have control over how cookies are used:
You can accept or decline cookies through your browser settings
You can delete cookies that have already been set
You can set your browser to notify you when cookies are being used
Please note that disabling cookies may affect how the Site functions and limit certain features.
Managing Cookies
Most browsers allow you to manage cookies through their settings. For more information, visit:
http://www.allaboutcookies.org/
You can also opt out of Google Analytics tracking here:
https://tools.google.com/dlpage/gaoptout
Updates to This Cookie Policy We may update this Cookie Policy from time to time.
The latest version will always be available on our website.
© iReclaim 2026